When the journey goes wrong, the week still happens.
From our concierge files — a family of five, Tuscany · Summer 2026
A family of five was refused boarding at Los Angeles over a passport validity rule and reached their Tuscan villa four days late. Before they landed, our team had moved the villa dates with the estate manager and re-sequenced the entire week, the cooking class, the boat day, the guided town visits, every dinner, so that nothing they had planned was lost. No additional cost, no forms, no decisions asked of them in an airport. That is what a Haute Retreats stay means when something goes wrong: the plan bends, and the week still happens.