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Booking Terms and Conditions

Booking with  is simple.

When booking your home and services  it is important you have all the information and details you need!

We accept all credit cards.

We can place an option for 24 to 48 hours for you. 

Please feel free to contact your Villa Specialist at any time by emailing or calling our office toll free from USA and Canada 1-877-ME VILLA or international +393332065514.

Haute Retreats Reservation System

When you create a request for a villa you will be able to tailor your stay:

  1. Let us know your arrival time and if you are flying your flight information
  2. Check the room configurations with the possibility to add a travel cots or highchairs
  3. Rental Car Delivery Service
  4. Transportation from the airport to the property
  5. Shopping Delivery
  6. Arranging a Butler Service
  7. Arranging Special Surprises upon your arrival
  8. Setting up a Bar with your preferences and hiring a Bartender
  9. Arranging a Private Chef or Catering Service

We can also assist you with booking your private flights, luxury cars, yachts and more.

The Rental Agreement

Yes, we require a rental contract to be signed before or during every check-in. The exact contents of the contract vary per destination due to local laws, and the Reservation Team can answer any specific questions you might have.

Basic Amenities

All villas are stocked with fresh linens, towels and toiletries. Our local property managers and owners also provide some goodies upon check-in and always happy to assist you with everything you might need, including adapters, cribs and other practicalities. We also offer grocery shopping delivery service complimentary to most of our villas.

Call Us please call our team + 1 877 ME VILLA. We are available 24/7 .

Please send us an email

We make sure the process of booking your vacation with us is as simple as possible.

  1. Confirming your booking Once you have decided to book your villa, please read the Important Information and Booking Conditions on the rental agreement. Your villa consultant will inform you of the deposit required to secure the holiday. Payment can be made by bank transfer, debit card, or credit cards. On request, bank transfers can be accepted in all Euros and US$ in our bank accounts.
  2. We will acknowledge your payment and confirm the reservation Subject to availability and receipt of all applicable payments, we will confirm your arrangements, process the payment (full balance payment depending on the payment policy of each villa) and send a receipt confirmation. Once we have processed your initial payment, a contract between us will come into existence. If, for whatever reason, we are unable to book your villa exactly as quoted (due to availability or other issues), we will discuss other options and provide a revised quote. If we are unable to provide a suitable alternative, your initial payment will be refunded in full.
  3. Confirmation invoice Once all elements of your booking have been confirmed, we will issue a confirmation invoice detailing all aspects of your villa, including the services and arrangements, passenger details, outstanding balance and due date for the final payment.
  4. Final balance payment We will send you a notice letting you know when the balance is due. Payment can be made by way of bank transfer or debit card. Credit cards are accepted for final balances but a charge of 3-4% (depending on the card type) will be added to the invoice to cover the charges levied by credit card companies. We choose not to build this charge into our prices, as the majority of our guests pay by bank transfer or debit card and we believe that it would be unfair to indirectly charge them a levy.
  5. Final travel documents Approximately 2-4 weeks before you travel, you’ll receive all the documents about your reservation and final arrangements to your address. For bookings made within two weeks of departure or with a non-Italy address an email will be sent to you with the confirmation along with the relevant travel documents.

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