In this policy, we use a few terms which are defined as follows: A “User” is anyone who has registered an Haute Retreats account, including Suppliers and Guests. A “Supplier” is someone who offers services (“Supplier Services”) via published listings on the HR Platform (“Listings”). A “Guest” is someone who books, or seeks to book, Supplier Services. “Accommodation” means a vacation or other property. “Payment Services” means any payment processing services provided through or in connection with a User’s use of the HR Platform.
There are three general categories of information that we collect.
We collect information you share with us when you use the HR Platform in order to ensure the adequate performance of contracts between you and HR, or between you and a Supplier. The provision of this information is necessary to use the HR Platform and, without it, we will not be able to provide you with services that you request.
When you use the HR Platform, we collect information about the services you use and how you use them, even if you don’t sign up for an HR account. We process this information for the activities and legal bases described in Section 2 below.
We may collect information that others provide you when they use the HR Platform, or obtain information from other sources and combine that with information we collect through the HR Platform. HR does not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to HR should be directed to such third parties.
We use, store, and process information about you to provide, understand, improve, and develop the HR Platform, and to create and maintain a trusted and safer environment.
We process this information given our legitimate interest in improving the HR Platform and our users’ experience with it, and to ensure the adequate performance of our contract with you.
We process this information given our legitimate interest in protecting the HR Platform, to verify and ensure the adequate performance of our contract with you, and to comply with applicable laws.
We process this information given our legitimate interest in protecting the HR Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
Sharing this information is necessary to provide Guests with our services, and we don’t share your billing and payout information with other Members.
The HR Platform publishes information that is visible to the general public. For example:
The information you share publicly on the HR Platform may be indexed through third party search engines. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.
We use a variety of third-party service providers to help us provide services related to the HR Platform and ensure we can adequately provide you with our services. For example, service providers may help us: (i) verify or authenticate your identification, (ii) check information against public databases, (iii) assist us with background checks, fraud prevention, and risk assessment, or (iv) provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf and are contractually obligated to use it consistent with this policy.
To help us provide the HR Platform, we may share your information within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control. Additionally, we share your information with our affiliates to support, integrate, promote, and improve the HR Platform and our affiliates’ services. Our brand includes Fenice Hospitality and Sabrina Luxury Collection.
We retain your information for as long as is needed to provide the HR Platform to you, or for as long as your account is active. If you no longer want us to use your information to provide the HR Platform to you, you may cancel your account or request us to erase your personal information. To cancel your HR account, contact us. If you cancel your account or request erasure of your personal information, note that:
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.