Terms and Conditions

Last updated October 25, 2026

These terms apply to villa rentals booked through Haute Retreats. The rental agreement for your stay sets out the property, the dates, the price, the payment schedule, the security deposit and the cancellation policy. Where your rental agreement differs from these terms, the rental agreement applies.

Rates

The rates shown on our website are correct to the best of our knowledge when published, and are confirmed only in your quote. We and the property owners may change rates during the year and correct errors in published rates when we become aware of them. Once your rental agreement is signed and the first payment is received, the price of your stay does not change.

Making a booking

You can book by phone, on WhatsApp, through the inquiry form on our website or by email. We then send you a rental agreement to sign electronically. Your booking becomes binding when we have received the signed rental agreement together with the first payment. Haute Retreats acts as agent for the owner of the property.

Payment

To secure your dates, a first payment, usually 30% of the rent, is due within the time stated in your rental agreement. It can be paid by bank transfer, or by credit card (Visa or Mastercard) with the processing fee stated in your rental agreement. The balance is due by bank transfer by the date in your rental agreement. Bank transfer fees are paid by the guest. If a payment is not received by its due date, the reservation may be canceled.

When we receive your first payment, we confirm your booking in writing. When the balance is paid, we send you the accommodation voucher with directions to the property and the contact numbers you will need. Our team is available by phone and on WhatsApp throughout your stay.

Changes

If you wish to change a confirmed booking, please tell us as soon as possible. We will do our best to make the change, but we cannot guarantee it. We can accept a change to a confirmed booking only if the property or the dates do not change. Otherwise, the change is treated as a cancellation by you and the cancellation charges in your rental agreement apply.

Cancellation

If you have to cancel your booking for any reason, please tell us in writing straight away. Your cancellation takes effect when we receive it in writing, and the cancellation charge depends on the date we receive it, as set out in your rental agreement. We regret that we cannot make exceptions to the cancellation policy for any reason, including personal emergencies.

We strongly recommend comprehensive travel and cancellation insurance for every stay. It can be arranged through Travelex Insurance Services. If you have to leave once your stay has started, for reasons beyond your control or ours, such as illness or illness in the family, the booking cannot be canceled and is not refundable.

Security deposit

Most properties require a security deposit. The amount, and whether it is a pre-authorization on a credit card or a payment before arrival, are stated in your rental agreement. If the security deposit is not provided, the handover of the property may be refused. The deposit is released or refunded after check-out, once the property has been checked. The amount of the deposit does not limit your liability for damage to the property caused by you or your party.

Behavior

By signing the rental agreement you become responsible for the behavior of your party, including consideration for neighbors and other people. If, in our reasonable opinion, you or any member of your party behaves in a way that causes danger, upset or distress to others, or damages the property, we may end the rental period without notice, with no refund and no further responsibility on our part.

Please treat the property and all its contents with care and leave them in the condition in which you found them. Any damage or breakage must be reported to us as soon as possible. You are liable for any loss, breakage or damage to the property or its contents, and Haute Retreats reserves the right to charge you for the corresponding amount.

Privacy and noise

Every property is different, and the degree of privacy varies from one to another. Many houses have neighbors, and pool cleaners and gardeners visit regularly during a stay. Even in the countryside there may be noise from farm machinery, deliveries or summer traffic on local roads, and during local festivals there may be music, church bells and fireworks. Please discuss this with our team when you choose a property.

Responsibility

Every property is selected by our team, and its description on our website is prepared in good faith. The information and photographs are intended to give a general impression of the standard of the property. Some details may have changed by the time you arrive, for example furniture that has been moved or replaced, and we cannot accept liability if this happens. We decline responsibility for changes made by owners without our knowledge, unless they make it impossible to fulfill the contract in whole or in part. While every effort is made to ensure the accuracy of the information, errors do occasionally occur.

If circumstances beyond our control make the property unavailable, we will tell you as soon as possible and offer alternative accommodation of at least comparable standard, if available. If the alternative costs less, we will refund the difference. If an agreement cannot be reached, either party may withdraw from the contract, and we will refund the payments received for the rent; any other reimbursement is excluded. We do not accept liability for travel expenses, alternative accommodation booked through other agencies or other expenses that may be incurred.

We are responsible for ensuring that the property is supplied as confirmed and that the services offered reach a reasonable standard. We cannot guarantee that resort facilities will be open in the low season; swimming pools are normally open during the main season. We cannot accept responsibility for the breakdown of mechanical equipment or for interruptions in services such as gas, water and electricity.

Liability

We do not accept responsibility or liability for acts or omissions of third parties that may prevent or disrupt a booking. The contract exists between you and us and is limited to the rental of the property and associated services. No liability can be accepted by us for any injury, illness, death, loss or damage to you or a member of your party arising from the use of the rental property, swimming pools, children’s play areas or any sports facilities, which are used at your own risk. We are not liable for loss or damage resulting from a burglary.

Force majeure

No liability can be accepted by us where the contract is affected by force majeure: any event that we could not, even with due care, foresee or avoid. These events include, but are not limited to, war or the threat of war, riot, civil unrest, industrial dispute, natural disaster, fire, terrorist activity, nuclear disaster, adverse weather, government action, problems with transportation and other events outside our control.