TERMS AND CONDITIONS
The rates shown on our website(s) are believed correct at the time of going to publication on our website. We/service providers reserve the right to amend prices during the year and to correct errors in website prices when we/service providers become aware of them. Once a contract comes into existence, the price will not change. The price is payable in accordance with the booking procedures in our vouchers and on our website. Property prices will not change after confirmation.
Making a booking
You can make a booking by telephoning us, sending an inquiry online via one of our websites or by email. We will then send you a rental agreement by email which must be completed, signed and returned by us by email or fax. Returning the completed booking form by email, without a signature, will be valid as a reservation. Once we have received your completed booking form and all the appropriate payments (see below) we will send you the Rental Agreement
In order to confirm your booking, a deposit of 30% of the total rent must be paid at the time of booking, sometimes the % may change depending on the villa terms and conditions. We accept Visa, MasterCard or bank transfer.
Once we have received your deposit, we will confirm your booking by sending you a voucher. Please check this carefully as soon as you receive it.
A binding contract between you and the Owner will come into existence on receipt of your deposit.
Once the rental charge is fully settled and the Booking Form fully completed, we send you the Accommodation voucher along with the Directions on how to reach the property and the useful contact telephone numbers. Haute Retreats team will be always available on call or on WhatsApp during your vacation.
Should you wish to make any changes to your confirmed booking, you must inform us as soon as possible. We will do our utmost to make these changes but we cannot guarantee that we will be able to meet any requests. We only accept changes to a confirmed booking if the property or the period does not change. If these requirements of change are not met, the booking will be treated as canceled by you and you will have to pay our normal cancellation charges.
Should you for any reason have to cancel the booking, you must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us. The amount of cancellation charge is determined by the date that you notify us of your cancellation. We regret that we cannot make exceptions to the cancellation policy for any reason, including personal emergencies. Please check the rental agreement when received for the cancellation policy.
We strongly recommend that all guests have travel insurance while they are on vacation. If you need to leave once the retreat has started, for reasons beyond your or our control, such as illness, family illness, etc., bookings are non-cancellable and non-refundable. We, therefore, encourage travel insurance, just in case.
On receiving the keys to the property, a security deposit, as stipulated in the description of the property must be paid in local currency or in advance during the booking process. If the security deposit is not paid, handover of the property may be refused. The security deposit will be refunded at the end of the rental period. The amount of the security deposit shall not limit the amount of your liability for damage or destruction to the property caused by you or your party.
Signing the contract makes you responsible for the correct and decent behavior of your party. Consideration should also be given to neighbors and other people. If in our reasonable opinion you or any member of your party behaves in such a way as to cause danger, upset or distress to any third party or damage the property, we are entitled, without prior notice, to terminate the rental period. We will have no further responsibility, no reimbursement will be made. You must ensure that the property and all household items and equipment are treated with care and returned in the same good condition as found. All damages or breakages must be reported to us as soon as possible. You shall be liable for any losses, breakages or damage caused to the property or its contents. Limited reserves the right to charge you for the relative amount.
Privacy and noise
Because our properties are individual, the degree of privacy and seclusion varies greatly from one to another. Many houses do have neighbors and during the course of a holiday, pool cleaners and gardeners will visit regularly. Although rural houses should enjoy relative quiet, please remember that there will always be the noise of some sort, be it from tractors, delivery lorries, ebullient locals playing their radios, or simply increased traffic on local roads in the summer months. At fiesta time music and bells will play from church towers, and fireworks are the norm in village streets. We urge clients to discuss this aspect with our staff when considering suitable properties.
Each property has been inspected. The descriptions appearing on our website are accurate and have been prepared in good faith. We decline all responsibility for any modifications made by the owners without our knowledge unless it is impossible to totally or partially fulfill the contract. Please note, the information and photographs on our website are intended to give a general overall impression of the standard of the property. Some aspects of the property may have changed by the time you arrive at the property, for example, furniture items may have been removed. We cannot accept any liability if this situation should arise. Whilst every effort is made to ensure the accuracy of the information, regrettably, errors do occasionally occur. If circumstances beyond our control should make the rental property unavailable, you will be advised as soon as possible. Alternative accommodation of at least comparable standard will be offered if available. If the price of the alternative property is less, the difference will be reimbursed. In the event that an agreement cannot be reached, both parties can retract from the contract. We will reimburse the payment received for the rent, any other reimbursements are excluded. We do not accept liability for travel expenses, alternative accommodation through other agencies or other expenses that may be incurred. We accept responsibility to ensure that the property is supplied as confirmed and the services offered to reach a reasonable standard. We cannot guarantee that resort facilities will be open in the low season. Swimming pools are normally open during the main season. We cannot accept any responsibility for breakdown of mechanical equipments or any interruption in services such as gas, water, and electricity.
We do not accept any responsibility or liability for acts of omission of third parties which may prevent or disrupt a booking. The contract exists between us and you and is limited to the rental of the property and associated services only. No liability can be accepted by us for any injury, illness, death, loss or damage to you or a member of your party, arising out of or in connection with the use of the rental property, swimming pool, children’s play areas or all kind of sports facilities. The use of these facilities is at your own risk. We will not be liable for any damage and losses as a result of a burglary.
No liability can be accepted by us where the contract is affected by ‘force majeure’. In the context of these conditions, ‘force majeure’ is any event that we could not, even with due care, foresee or avoid. These events include but are not limited to war, the threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action, technical problems with transportation or other events outside our control.
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