FAQ
Find out more about us
At the heart of everything we do is a spirit of discovery, personalized service, and the freedom to create unforgettable experiences. We explore the world to uncover unique destinations, inspiring landscapes, and fresh perspectives.
Every holiday we offer is crafted specifically for you, in collaboration with you. From choosing the perfect destination to finding the ideal home that matches your preferences, every detail is customized to your desires. We design exclusive experiences that reveal the hidden gems of each location, allowing you to immerse yourself in its true essence. And to be even closer to you, we are establishing local offices in our main destinations, enhancing our ability to provide on-the-ground expertise.
Your satisfaction is our highest priority, and we are committed to exceeding your expectations.
Our selection at Haute Retreats is highly curated, with only the top 3% of villas making it onto our list. Each property is chosen with meticulous care, ensuring only the most exceptional villas are featured in our collection. Whether it’s the design, style, history, architecture, or location, every property has something truly special. Each villa is inspected to ensure it meets our high standards, is well-equipped, and offers comfortable accommodations for the perfect number of guests.
Our concierge team works closely with you to craft the perfect stay, ensuring your vacation is a seamless and carefree escape. Drawing on an array of services and experiences, they create unforgettable moments for you to share with your loved ones.
These dedicated professionals are deeply passionate about their destinations. Over time, they’ve built a network of trusted partners—each carefully selected and vetted by a member of the Collectionist team or our local experts—to guarantee the highest quality in every aspect of your stay.
At Haute Retreats, we ensure a flawless stay by partnering with dedicated on-site teams who work closely with us to deliver exceptional service. We’re expanding our local presence by establishing new partnerships in key destinations, continuously discovering new properties and curating memorable experiences.
No matter where you travel, a member of our team or a trusted partner will be there to welcome you, personally inspecting and preparing each villa before your arrival. Our Paris team is also available around the clock to answer any questions and provide support whenever needed.
Additional expenses may apply in certain locations, so we recommend consulting with your reservations agent before finalizing your villa booking. These extra costs could include utilities such as pool heating, house heating, exceeding a specified level of electricity consumption (common in Europe), long-distance phone usage, internet access, and maid-provided laundry services (please note that access to client-operated laundry facilities may not always be available).
Booking your Villa
If you’re interested in one or more properties or would like assistance exploring our collection, you can send an inquiry through our website or contact us by phone. A destination specialist will get in touch with you within 24 hours to provide personalized guidance with complete transparency, helping you find the perfect home that meets your expectations.
Every holiday we offer is crafted specifically for you, in collaboration with you. From choosing the perfect destination to finding the ideal home that matches your preferences, every detail is customized to your desires. We design exclusive experiences that reveal the hidden gems of each location, allowing you to immerse yourself in its true essence. And to be even closer to you, we are establishing local offices in our main destinations, enhancing our ability to provide on-the-ground expertise.
Your satisfaction is our highest priority, and we are committed to exceeding your expectations.
The minimum rental duration is set by the property owner and varies based on the destination and booking period.
For weekly rentals, the majority of our properties are available from Saturday to Saturday. You can check the minimum rental duration for each property throughout the year using the calendar on the house pages of our website.
If the minimum stay doesn’t align with your plans, our advisors are happy to help you find a more suitable alternative.
Enjoy complete privacy in your villa, including your own private pool, with the freedom to spend quality time with your family and friends. Choose your own pace and style of vacationing, and experience cost savings when traveling with your family or larger groups. Revel in the freedom to cook and dine whenever you please, without being confined to hotel schedules. Benefit from ample space to spread out and relish a beautifully designed, furnished, and equipped home.
In most cases, within 5 to 14 days of saying “yes I’d like to reserve that villa for my vacation”, you need to provide Haute Retreats the signed contract. A reservation is not considered valid until the deposit money is received. A valid credit card number is required on all reservations at the time that the booking is made to guarantee the reservation until a check or wire transfer is received.
- Wire Transfer (client is responsible for wire transfer fees from both banks)
- Credit Cards  (3% transaction fee applied)
Prepare your trip
All of our properties include a comprehensive concierge service designed to ensure a seamless and worry-free experience. This service includes a personalized welcome and the support of a local contact throughout your stay.
If you’d like to enhance your experience with additional services or special arrangements, our concierge team is available to assist you in tailoring your stay to your preferences.
We also offer a Guest Reward Plan, providing exclusive benefits to further enhance your villa experience. Our advisors are always on hand to help you make the most of your stay and ensure every detail is taken care of.
To ensure the best availability and prices, we recommend sharing your requirements with us as early as possible, especially if you’re traveling during school holidays or other peak periods.
Your concierge is based in one of our partners local offices is not physically on-site. They collaborate with our trusted local partners to arrange your services and experiences and serve as your personal point of contact throughout the planning process and during your stay.
Our concierges are experts in their destinations, with deep knowledge and passion for the places they represent. Over the years, they’ve cultivated a network of trusted partners and passionate professionals, crafting hundreds of unique experiences, from the simplest to the most extraordinary.
They take care of all your arrangements in advance, so you can relax and focus on enjoying your stay. Whether it’s curating personalized experiences or guiding you off the beaten path, they’re dedicated to creating unforgettable moments tailored just for you.
Pack your suitcases and enjoy
We are available 24/7 WhatsApp + 39 333 206 5514 or via email [email protected]
No matter your destination, you will always be greeted by a member of our team or a trusted partner upon arrival. They will personally inspect and prepare your accommodation before your stay and remain available throughout your visit to assist with any needs you may have.
A trip is filled with unexpected moments and the freedom to explore, so we’re always here to address your requests and resolve any issues that may arise. Whether it’s a last-minute request, a property concern, or a question about your destination, here’s how to get in touch:
- If you experience any issues upon arrival, despite our prior checks, please contact your sales advisor immediately. They will liaise with the property owner to find a solution.
- For inquiries or issues related to the property’s amenities, our local team is ready to assist you.
- Our concierge service will always help you with reservations, recommendations, or booking additional services even during your stay.Â
Here are some practical questions.
Do you offer insurance?
We do not provide insurance directly. However, we recommend informing your home insurance company about your holiday rental. This will ensure that you are covered for any issues related to the property during your stay.
Why do I need insurance?
It’s essential to notify your insurance company to ensure coverage in case of damage due to fire, explosion, water, or theft during your rental period.
The deposit is held in a secure account and is only used if any damages are identified after your stay. It will be processed 15 days prior to your arrival, either by bank transfer or credit card. The deposit covers any necessary repair or replacement costs, based on an agreement with the owner and supported by appropriate documentation.
How much will the deposit be?
The deposit amount is determined by each property owner, usually with our guidance. It depends on several factors, primarily the value of the items in the property. The deposit amount will be clearly outlined in your rental agreement, and your advisor can provide this information before you confirm your booking.
When and how will the deposit be returned?
We make every effort to return your deposit as quickly as possible after your departure. If no damages are found, you will receive the full deposit within 15 days, though in most cases, it’s much faster. 9 out of 10 clients receive their deposit back within 2 business days after leaving the property.
What happens if damage is found?
If any damage is reported, Haute Retreats acts as a neutral mediator between you and the owner. We do not profit from deposit management, and no amount is withheld without a detailed review. This process may extend the time needed to return the deposit, as it allows for thorough inspections and assessments. Throughout this process, your advisor will keep you fully informed.
If any deductions are made from the deposit, they will be supported by quotes or invoices and shared with you transparently. Our goal is to minimize any inconvenience to you and handle the situation fairly. Once we’ve finalized the details with the owner, the necessary funds will be used to cover repair or replacement costs, and the remaining balance of your deposit will be returned promptly.
Cancellation policies can differ based on the destination, but as a general guideline:
- Cancellation more than 60 days before arrival typically incurs a fee of 0-25% of the gross rental price.
- Cancellation between 60 and 30 days before arrival usually results in a fee of 50% of the gross rental price.
- Cancellation within 30 days of travel typically leads to a full forfeiture of the gross rental price.
It’s advisable to confirm the specific cancellation policy for your reservation by consulting with your Reservation Agent.
There are destinations like Punta Cana, St Martin, Turks and Caicos and others that offer a fully refundable cancellation policy if you cancel 60 days prior to arrival.Â