Guest Experiences & Testimonials
WHAT OUR GUESTS SAY ABOUT THEIR LUXURY STAYS WITH US
This place is magical!
First off the house is stunning, the property is amazing and so accommodating for large parties. We had 21 people and it fit us all perfectly and they brought us cribs and all the things we needed. We had added a personal chef to our reservation and she was fantastic
I am profoundly grateful to have found Haute Retreats! Sabrina was a dream to work with and I can’t recommend her enough. AMAZING customer service and follow-up. She’s literally at the top of her A-Game. The villa I rented to celebrate my husband’s milestone birthday with our dearest friends was exactly what I was looking for and completely stunning; and I’m still applauding the house staff!
If you’re thinking of using Haute Retreats -STOP - and look no further! She will simply take excellent care of you!
10/10 trip and villa experience. As an extremely high maintenance traveler, I'm always surprised when a travel experience exceeds my expectations. That's how working with Haute Retreats was every step of the way....I felt I had a whole team working for me, looking out for me, thinking ahead for what I might need or want, and feeling all the while like we had become good friends. Would book again with Haute Retreats again and again.
Our experience with Haute Retreats this summer was simply the best! Sabrina provided excellent, professional and caring service and was always available to answer questions quickly - even across several time zones. Her expertise in finding the perfect villa in Tuscany for our family vacation and patiently assisting us with other hotel reservations, sending us valuable destination information and recommendations made for an unforgettable vacation. Sabrina’s care and guidance were very much appreciated and I would not hesitate to call on her and Haute Retreats in the future.
We booked a villa in Italy through Haute Retreats but this review is not about that villa (which was excellent) but this review is about the people behind the scenes who run Haute.I was constantly impressed by the availability, patience, knowledge and contacts they had. Every question I had was answered timely, with deep knowledge, and constant patience.In the middle of our trip we had a relatively large emergency with the family and Sabrina was instrumental in helping us get through as painless and quickly as possible. She didn't need to do that, but was coordinating across a few people and coming up with ideas to get us what we needed quickly so we could enjoy the trip. She has earned my respect and appreciation and this is a company that I will continue to go to when I plan my next trip, and the trip after that . . . .
A 50th Birthday Celebration Beyond ImaginationTo celebrate my wife’s 50th birthday, I booked Villa Tulumar for her, her incredible mother, and 11 of her closest, most amazing friends. But let me be clear we didn’t just book a villa, we booked an experience.From the moment they arrived, it was pure magic. The photos on the website, while beautiful, don’t come close to capturing the true essence of Villa Tulumar. The property is breathtaking, but what truly sets it apart is the team behind it. Sabrina with Haute Retreat, Kathryn and her staff delivered a flawless, five-star experience from beginning to end.I had planned a full itinerary for the week, and Kathryn executed it with absolute perfection. From coordinating a private massage therapist, yoga instructor, and sound bath healer to arranging a luxurious spa and shopping day in Tulum every detail was handled seamlessly. They even hosted an unforgettable cooking class and culinary demonstration with the villa’s extraordinary chef.
Working with Sabrina at Haute Retreats to help find the right Villa and experience for my family's vacation was seamless! She is so knowledgeable and an absolute pleasure to work with. She is also very responsive and trustworthy. Don't hesitate to use Haute Retreats for your next vacation!
Sabrina was amazing! Her attention to detail and availability made for one of the most amazing trips my wife and our friends ever experienced!
Sabrina from Haute Retreats is the best I have ever worked with when renting a villa. Honestly the best customer service experience I have had in years. I was looking for a villa to rent for my husband’s 40th birthday in Lake Como, off season. After already stating the location, I found this much more difficult than I expected, as many villas close in the off season. I had fallen in love with Villa Camilla online and to my dismay was told by other websites that it was closed—full stop. When I reached out to haute retreats I was almost at my breaking point and about to change the location of the birthday. Sabrina also told me that the villa was closed but she could help me find other options and started to send me many options that could work for me, but unfortunately they were outside of Como.
Sabrina with Haute Retreats organized the most luxurious and professionally organized vacation for our family. We have rented villas around the world and this was the best experience by far. We stayed in Mykonos with three generations of family and everyone felt it was the best vacation ever.
We had an amazing experience working with Haute Retreats and Sabrina on a villa rental in Tuscany. Sabrina is one of the moat reliable and responsive professionals I have ever met and was extremely helpful and attentive every step of the way - from choosing the villa, to booking dinner reservations, sending recommendations for activities and arranging an amazing private chef service. The house was great, even better than in pictures. Couldn’t be happier with the experience and can’t wait to use haute retreats again!
I am not very good at writing reviews, but I could not let this amazing experience with Sabrina go unrecognized.
We were looking for a villa in Tuscany, and being from California had no good point of reference or place to start. By the time I found Sabrina, I was frustrated and overwhelmed. She literally came in and saved the day! Sabrina was responsive, helpful, and honest. When I told her what we were looking for in a villa she found the perfect one for our group. It was literally out of a dream, and exceeded all of our expectations. We cannot wait to go back!! Not only that but she made herself available for help with excursions, dining, and any additional needs we might have as a group.
I will definitely trust Sabrina again and use her services. She is truly amazing, professional, and goes above and beyond to help her clients.
You will not be sorry if you choose Haute Resorts. Sabrina made our experience in Italy the trip of a lifetime.