We did not build this company around volume. We built it around the part of a holiday nobody sees: one dedicated planner, one itinerary, one document — the villa, the chef, the transfers, the boat day and the restaurant table arranged before you land, by a person who knows the house and has your dates in front of them.
The reason that matters is unglamorous. Most things that go wrong on a private trip are not failures of luxury; they are failures of handover — the car booked for the wrong terminal, the chef nobody briefed on the allergy, the villa manager who did not know the flight had moved. One specialist holding the whole file removes the seams where those things live.
01Everything in one place, literally
We choose the villa and the location with you rather than for you, then build the itinerary around it: the services, the excursions, the table bookings, the timings. When it is settled you receive one document — every reference, contact and confirmation in a single place, rather than nine emails and a folder you have to assemble yourself.
That document is the deliverable most guests remember. It is also why the people who use us once tend to use us again: the second trip starts from a file that already knows how you travel.
02What we arrange, beyond the house
The villa is the beginning of the brief, not the end of it. Everything below is arranged by your bespoke concierge — the same specialist, not a separate department:
- A private chef, for the week or for one dinner, with the menu agreed in advance and the shopping done before you arrive.
- Full villa staffing where the house supports it — butler, housekeeping, a manager on site.
- Provisioning, so the kitchen holds what your family actually eats on the first morning rather than a welcome basket.
- Private aviation and airport concierge — the aircraft, the crew, the clearances, fast-track processing at both ends, and the car timed to the actual wheels-down.
- Ground transport, from the airport transfer to a driver for the week or a specific car waiting at the villa.
- Yacht and boat days, with the itinerary planned around the weather rather than the brochure.
- Restaurant and club access, and the reservations that are difficult to get from outside the destination.
- Childcare, guides and excursions, matched to ages and to how much the group actually wants to do.
The Haute Standard is a 21-day protocol, not a promise. In the three weeks before you travel we confirm the house, brief the staff, place the provisioning, fix the transfers and issue the run-of-stay. By the time you land, the people at the villa know your name, your arrival time and what is in the fridge.
03Who we are, and where
We are based in Italy, with a US company in Miami, and we work with owners and property managers who live in the destinations they represent. That combination is the point: an Italian office that knows European villa ownership, and local people in Turks & Caicos, St Barts, Tuscany and the other 80 destinations who can stand in the house on a Tuesday afternoon.
Our guests are individuals, families, groups of friends and parties travelling for an occasion. What they have in common is that they want the trip built around them rather than around a package — and that they would rather deal with one person than four suppliers.
04What happens when you book
From the moment the reservation is secured you have one dedicated travel planner — the person who holds the villa, the suppliers and the schedule, and who answers when you call.
We go through tastes and requirements properly: how you eat, how you sleep, who is in the party, what the children need, what you would rather not have to think about again.
Services, excursions, tables and transfers arranged and confirmed — then issued as the single document, with every reference in it.
The Haute Standard runs: house confirmed, staff briefed, provisioning placed, transfers fixed, run-of-stay issued.
A local team and 24/7 contact through the stay. Afterwards the file stays with you, which is why a second booking takes a fraction of the time.
05What guests actually get that they would not booking direct
Worth being concrete, because “added value” means nothing on its own. Depending on the property, a stay arranged through us can include:
- A chef included in the rate at many of the flagship houses, rather than quoted separately.
- Airport transfers written into the booking at a good number of villas.
- A welcome dinner or provisioning on the first evening — the meal nobody wants to organise after a flight.
- Access we hold and you would not: the restaurant table, the beach club, the boat that is already booked on paper.
- Rewards on every stay through Elite Guest Privileges — free to join, with perks and priority concierge across the collection.
- Honest search — browse by chef, staffing, heated pool or helipad rather than only bedrooms and bathrooms, because those are the things that decide a week.
And one thing that is not a perk but matters more: we will tell you when a villa is wrong for you. Eight in ten of our guest families come back, and that is the reason.
06Questions we get asked
What does “everything in one place” actually mean?
One planner, one itinerary, one document. The villa, chef, staffing, transfers, aviation, boat days and reservations are arranged by the same specialist and issued to you as a single set of confirmations and references — rather than assembled by you from separate suppliers.
Do I pay extra for the concierge?
The planning is included — the specialist, the itinerary and the pre-arrival work come with the booking. Third-party services you choose to add, such as a chef where one is not already included, a charter or a driver, are quoted individually and confirmed in writing before anything is committed.
Can you arrange flights and yachts as well as the villa?
Yes, and it is usually better if we do, because the connections are where trips come apart. We handle private aviation and airport concierge end to end, and yacht and boat itineraries in the destinations that suit them. Both are arranged on request rather than sold as packages.
How is this different from booking the villa myself?
Two things. First, the houses: every villa in the collection has been reviewed and selected, with key properties visited by our own team, so you are not judging a listing from photographs. Second, the week itself: the chef, the staffing, the transfers and the reservations are arranged and confirmed before you land by someone who has done it in that house before.
How far ahead should I get in touch?
For ordinary dates, a few months is comfortable. For the festive fortnight, February half-term and Easter, book as early as you reasonably can — those weeks are decided twelve to eighteen months out at the best houses. If your dates are close, ask anyway: we hold availability that never reaches a listing page.
Next: browse the 83 destinations, read what the concierge covers in full, or see which regions are moving in the Billionaire Villa Index 2026.
Tell us your dates, your party and how you like to travel. A specialist will come back within 24 hours with a curated villa shortlist and a plan for the week — at no cost, and with no obligation.
